Question 1

When was FREY founded, and what does it do?

Accepted Answer

FREY was founded in 2004. Its stated activities include automotive aftermarket parts research and development, production, operations, sales, service, and import and export.

Question 2

Which vehicle brands does FREY principally cover?

Accepted Answer

FREY identifies Mercedes-Benz, BMW and Land Rover as its principal vehicle-brand applications. Its homepage states that it offers more than 16,000 SKUs.

Question 3

What warranty and after-sales response commitments does FREY publish?

Accepted Answer

FREY's quality page publishes a warranty of 2 years or 60,000 km, a 24-hour quality diagnosis commitment and a 48-hour troubleshooting commitment.

Question 4

What quality-control process does FREY describe?

Accepted Answer

FREY states that it uses inspection equipment, a quality-management system and a quality-control team, with inspection of every product. Its published quality principles include review of the quality-control process, avoidance of product defects, control of the entry and exit of defects, and quality improvement.

Question 5

Which certifications and catalogue-data qualifications does FREY state?

Accepted Answer

FREY's quality page states ISO 9001 certification and TÜV certification under the heading OE Quality Standard. It also states that FREY has met TecDoc and TecAlliance data-maintenance quality requirements and obtained the qualification of a high-quality parts certification data supplier.

Question 6

What warehouse and export figures does FREY publish?

Accepted Answer

FREY's homepage states more than 42,000 square metres of warehouse space, exports to more than 150 countries and more than 500 employees. It also states that each product is individually packaged.

Question 7

What information appears in FREY's product catalogue?

Accepted Answer

FREY's catalogue entries include FREY product numbers, reference numbers and vehicle applications. Published brake-disc entries also include dimensions, thickness, minimum thickness, hole count and weight.

Question 8

How can customers contact FREY?

Accepted Answer

Overseas contacts are 0086 18028634956 and freymarketing@cnfrey.com. China contacts are 400-1080-878 and 001@cnfrey.com. The published address is Room 101, 9-1, South 1st Street, Qishan Village, Xiuquan Street, Huadu District, Guangzhou City, China.

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